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Frequently Asked Questions

Is this the Swisa Beauty Manufacturer's website?
No, MySwisa is an authorized independent online distributor of Swisa Beauty Dead Sea Spa products, we carry the entire line of Sensation Spa Facial, Nail, and Hair Care products.

Can I order over the phone?
Yes, please call our toll free number 1-877-MY-SWISA M-F 12PM - 5PM CST.  Please call for orders of  $500 or more or pay through PayPal.

Does My Swisa ever sell or give my personal information to anyone else?
We will never sell or give any of your private personal information to anyone, ever! This is our strictest enforced policy. Your information is completely safe with us. Please see our Privacy Policy. We use your e-mail address to send you order confirmations, newsletter registration, and occasional e-mail only discounts.

Are my transactions secure?
Yes, all sensitive data and transactions are 100% secured by 128-Bit SSL encryption provided by VeriSign through StoresOnline.

What payment methods do you accept?
We accept all major credit and debit (ATM) cards, and PayPal. Sorry NO personal checks or money orders.

How long until I receive my order?
Orders placed from within the US should be received in 2-6 business days depending on your location. Please allow 2 days for order processing, excluding holidays and weekends. International orders please allow 15 days.

There is a problem with my order, who do I contact to correct it?
Please contact MySwisa either by email or by phone. Email myswisa@myswisa.com with order details and errors with order. You may also contact us by phone toll-free at 1-877-MY-Swisa (1-877-697-9472). If they is no answer please leave a message with order details, errors with order, and a number where we can reach you. We will try to reply within 72 hours.

My shopping cart was full, but then I couldn't check out because the credit card wouldn't go through?
Usually, the problem is easily solvable. We use an AVS (Address Verification System) as part of our credit card approval process. If you entered in an incorrect Billing Address, then your card may have been declined. Please check your entry and make the necessary corrections. If you have moved within the past few months, try entering your previous address as your current Billing Address. You may have updated your information with your bank, but these updates may take some time to go through all of the various address databases out there. Also check that you entered the correct CVV (3 or 4 digit number on back of most cards) number from the back of your credit card.

I am an International customer, why is my credit card being declined?
Our merchant account only allows the use of credit cards issued in the United States. If you would still like to make a purchase, please pay via the PayPal option.

What is your return policy?
You are welcome to exchange an item* in new unopened condition within 30 days of purchase, for store credit, full refunds give at owners descretion. However, My Swisa will not be responsible for returned items being damaged in the mail. Do not return any items until you contact us. Also, if you wear out your Sensation nail buffer within a year from the date you bought it, we will replace it for free, just send us the old one along with your name and address.

Why should I use Swisa Beauty Dead Sea products?
Each of our spa quality products has been FDA approved and are used in many of the top spas around the country. Absolutely none of our products are tested on animals. Our exquisite assortment of skin care was produced with natural plant extracts, stabilized aloe vera gel, and Dead Sea minerals specifically to hydrate, nourish, and restore the skin's strength and texture. The special awareness paid to different skin types and age groups has resulted in exclusive solutions where highly developed hypoallergenic formulations unify contemporary technology with beauty therapies drawn from nature.

How can I purchase Swisa Beauty Dead Sea spa products?
We at My Swisa are committed to providing you a friendly, secure and easy shopping experience. Browse our site and add your selected items to the shopping cart by clicking the “Add to Cart” button. When you feel ready to check out, just click the “Checkout” button and follow the easy instructions that guide you through the secure checkout process. Click on "Submit" for the final step in the checkout process in order to send us your order information. Once your order is processed, you will see a confirmation page supplying you with your order information, this is your receipt. In addition, we will send you an e-mail that confirms your order.

I am an International customer looking for Swisa Beauty Sensation Spa products locally. Do you have a list of stores?
Unfortunately, the manufacturer does not have a main list of International stores as each mall kiosk, spa, salon, or website is individually owned and operated. One thing you can do, although time consuming, is call the malls and spas in your area to see if they carry Swisa Beauty Sensation Spa products.

Are Dead Sea products safe for sensitive skin?
Our Dead Sea Products have been FDA approved for all skin types, including sensitive skin. People from all over the world, with all different skin types and skin aliments, have traveled to the Dead Sea to soak in its unique mineral-rich waters. Research has proven the efficacy of Dead Sea bath salts and mud in alleviating skin diseases such as Eczema, Psoriasis, and Acne.

Why can't I find the fragrance I want for the Dead Sea Mineral Treatment or Sensation Lotion?
We at My Swisa are are sorry to say that Swisa Beauty has discontinued the following fragrances: Tart Green Apple and Coconut Lime Dead Sea Mineral Treatment. And the following Sensation Lotions: Fresh Peach, Morning Blush. We are sorry for any inconvenience this may cause you. However, SwisaBeauty has developed several new scents and brought back some older ones as well, some of which include; Milk & Honey, Magic, Summer Catch, Reminisce, Miarcle, Mango-Papaya, Tropical Heaven, Kiwi, Love Spell, and Eternity.

How can I unsubscribe to the newsletter?
To unsubscribe please click here.

*Item must have been purchased at MySwisa.com.

We accept credit cards.


Our Products are Cruelty Free.   Cruelty Free  
 
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